If you're trying to upgrade your MOTTIV membership to Premium, but you get an error like the one in the photo example to the left ("Your card does not support this type of purchase."), please try the following:
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1. Call Your Bank or Credit Card Provider:  When the error message says your card doesn't support this type of purchase, that means the problem is with your card -- not with the app. Usually, it means your credit card provider or bank is blocking an online purchase as a means of fraud protection.
   
   SOLUTION:  Call your provider and ask them to allow charges from MOTTIV to go through.
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2. Do Not Use "Auto-Fill" to Enter Your Card Number:  Auto-fill can sometimes add an extra space at the start or end of your credit card number, which can cause the system to see the card number as invalid.
   
   SOLUTION: Try typing in your card number manually (along with the expiry and CVC), we find this often works for people.
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3. Try A Different Browser or Device:  Sometimes the device you're using can be the reason your card isn't being entered properly.
   
   SOLUTION:  If you're on your phone, try using a laptop or desktop computer to complete your upgrade. (Just login via mymottiv.com, and sign in with your usual email address and password.)
   
   If you're on a laptop or desktop, try using a different web browser. (EG: If you're using Chrome when you're getting the error, try Firefox, Safari, or Edge.)
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After you have tried all three of these solutions, if it's still not working, you can contact the MOTTIV Help Center through the Bug Report form.

We require a screenshot of the error code you are getting, so please make sure to provide that. We won't be able to investigate your issue without it.

Baseline training is the period of time when you develop a solid base of fitness and endurance, on top of which we will begin to layer your race-specific training at the appropriate time.

The length of your baseline training period will depend on when you have races set in your schedule. There is no set amount of time an athlete will be in Baseline training; it all depends what time of the year it is, and when the date(s) of your races are. If you want to know when your Baseline training period will end, you just have to look at your schedule.

Baseline will end, and your race specific training will begin at the appropriate time depending on when your race/races is. We don't ever start race-specific training too early, and it depends on the length of your race. You need a longer race-specific training period for longer distance races.
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For example, an IRONMAN training plan is 26 weeks long, where a Sprint triathlon plan is 8 weeks long.

If we started athletes too early, they would peak well before their events and would likely have a bad result due to being over-trained.  

For athletes who train year-round, Baseline will comprise a large portion of the year.  

If you look at this example of a Training Plan calendar in the screenshot below (this is the view you would see if you login via the web on mymottiv.com), you can see the athlete's Training Focus is presently Baseline for the current week and the following week.  Then, on this calendar, on Monday, July 10, the athlete begins race-specific training for the Vancouver Triathlon.
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For drills recommending tech paddles, it's less about the size and more about function.

Female athletes should choose the smallest one available.

Men should choose a small or medium.

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WHAT TYPE OF EQUIPMENT DO I NEED?

‍Tracking your heart rate is a critical part of endurance training. You'll need a sports watch and a heart rate strap (either a chest strap or an upper-arm strap).

Using your watch without a separate HR strap means you'll get very inaccurate readings due to jostling around on your arm when you exercise.

The chest strap fits securely on your upper torso. For men, the strap is placed right under the pecs.

For women, the chest strap is placed right underneath the band of your sports bra. However, that's not a comfortable experience for everyone depending on their body shape, so in that case an upper-arm strap would be our recommendation.

‍WHAT BRAND SHOULD I GET?

‍For any and all endurance-related tech (watches, HR monitors, bike computers,  etc.), check out the DC Rainmaker website.

He keeps an up-to-date list of recommended devices from all of the top brands at all price points. His reviews are spot on. But before you purchase gear, don't forget to check out the "PERKS" page on the MōTTIV training app (go to "MY ACCOUNT" then click the "PERKS" tab) to see what discounts are available to paid members of the app.

In your first couple of seasons of triathlon, before you're sure whether you plan to stay in the sport long term or not, we recommend a road bike. Road bikes are more versatile so you can ride with groups AND do triathlons.

Triathlon bikes, also known as time trial bikes, are not safe for group riding as they don't handle well on turns or uneven terrain.  They are meant for one purpose only, which is racing in a triathlon.

You may want to purchase a pair of clip-on aerobars for your road bike so you can be more aero in a race. You can purchase a very affordable set of clip-ons on Amazon; they don't have to be anything special to be effective. Your local bike shop should also carry some if you'd like to see them in person before you buy.

But, make sure to train in the aero position well in advance of your race so your body can get used to the very unnatural position. It often takes a few months of practice to get fully comfortable.  Start with just 1-2 minutes at a time and work your way up gradually.

Once you know you’re going to stay in triathlon for a long period of time, a tri bike is most certainly a good purchase. $3k-$5k is a really good sweet spot to invest in a tri bike that has Ultegra or better components, and some race wheels. If you can do that (even if it’s used), you’ll have a bike that will hold its value for you really well.

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There is no one saddle that is good for absolutely everyone because we all have different sized/shaped bodies. So, finding your perfect saddle can be a bit of a trial-and-error process but it's totally worth it for the comfort you gain when you find one that's just right for you.
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‍To find a saddle you are comfortable on, your best bet is to sit on a bunch of different saddles at your local bike shop to see what feels good for your specific body. Some bike shops will loan you a few different models to test out for a few days. Others will set up saddles in the shop to sit on briefly. Either way, sit on as many different shapes of saddle as you can to see what fits best.

Split nose saddles like the ISM saddles tend to work well on triathlon bikes but, again, it's still going to be a personal choice in the end.

Although there isn't one single saddle that is good for everyone, split nose saddles like the ISM saddles tend to work well on tri bikes.

Females tend to do better with female-specific saddles from a company like Cobb.

After that, your back end takes a few years to adjust to that much riding and there’s really no way around it other than putting in lots of miles in the saddle.  

Pro Tip: Get yourself some good chamois cream (DZ Nuts is a brand we have used and find to be very effective, but there are lots of good brand on the market) to prevent you from getting saddle sores, which make riding really uncomfortable.

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The swim gear you require for the MōTTIV training app might be more than you're used to, but this gear is selected for very specific reasons.  Swim gear, if used correctly, can provide a huge benefit (if it's used incorrectly, it can actually make your swimming suffer, which is why we give specific directions in our workouts on how to use each item.)

The gear we've selected will help you make progress in the pool faster than if you use your own selections or choose to forego "pool toys" altogether.

COST

Total cost should be less than $100. Swim equipment is the cheapest equipment endurance athletes need to purchase, so don't cheap out on this stuff.
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EQUIPMENT

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‍‍Snorkel: You'll want to use a center-snorkel, as opposed to one that goes off the side of your face.  Although any center-snorkel will do, we like the original Finis snorkel with the spit trap. Reviews on it tend to be the best and it's always priced well. But really, any center-snorkel works.    

Band: You can use something as simple as a tied-up bike tube or something as complex as canvas ankle locks. Either one is fine with us.

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Pull Buoy: We strongly recommend getting the Eney Buoy pull buoy. When the air chambers are empty it provides a lot of lift to the legs, and it has the added benefit of being able to fill up the air chambers to add drag and become a training tool that we'll use in workouts.

Tech Paddles: Tech paddles are the best hand paddles for developing swimmers. They de-stabilize the body forcing the swimmer to learn to be stronger in the water, and they promote a good forearm catch. The smallest size available works best for both men and women.

The reason we do not use typical paddles is because they artificially create power in the water which can allow swimmers to think their catch and pull is working when it actually isn't. Typical paddles can also create a pause at the front of the stroke which is a big no-no in triathlon swimming.
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Stretch Cords: We use stretch cords before workouts in the race season to develop the muscular endurance to last through the swim without tiring out. The model we use is called Stretchcordz, they're the gold version with the hand paddles so you can "feel the catch".

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To change your credit card or payment method on file, click "MY ACCOUNT".

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Click the "BILLING" tab, then Change Payment Method, and you can change the credit card on file.